Archive: June 2006
WordPress category trick
I use WordPress to manage several non-blog sites, and I tend to make heavy use of categories in order to organize posts properly. If it’s important that every post have a category, it’s helpful to rename the default category something like _uncategorized. This way it’s at the top of the category list, and you’ll see [...]
Customer Service
Christiane on customer service:
How to annoy your customers
Today: Making your customers solve your problems.
The book-trade, as you know, is moaning about competition from the internet. I can certainly understand, I wouldn’t want to be an independent bookseller during the Amazon & Co era. But if I’m looking for a new book, and don’t know exactly [...]
Qantas’ turn
They’re getting riled up and uppity down under!
This is discrimination, Qantas told
THE champion wheelchair racer Louise Sauvage, once the smiling face in Qantas promotions, has turned bitter about what she says is the airline’s “discriminatory” approach to disabled passengers.
Qantas’s confirmation that it limits the number of wheelchairs on each flight comes only days after Virgin [...]
Virgin backs down on wheelchair policy
Excellent! I love a happy ending, don’t you?
The Human Rights and Equal Opportunity Commission (HREOC) says it is pleased that Virgin Blue has backed down on a policy change affecting disabled passengers.
The airline says wheelchair passengers will no longer have to travel with a carer at their own expense.
The commissioner responsible for disability discrimination, Graeme [...]
Paralympian takes legal action against Virgin Blue
A wheelchair-bound Paralympian is taking legal action against Virgin Blue over its policy on carrying disabled people.
Paul Nunnari says he was told by Virgin Blue staff that he would need to be accompanied by a carer at his own expense the next time he flies with the airline.
Virgin Blue says people who are not able [...]
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